We had a safety latch that needed repair. He was here at requested time .Took care of the latch. Fast and very polite.
I employed this firm on a previous build a few years ago. Very smooth and efficient operation. This current project was completed in the same way.
My new windows are BEAUTIFUL. I am 100 % satisfied. The crew was very polite, and everything was cleaned up. I am amazed by the difference it makes on my house. We recommend custom built if you want great customer service and Beautiful work.
Guys were, on time, neat, efficient. Great job, couldn't be happier very professional
I ordered 2 storm doors at 36” x83 3/4”. I ordered that size on purpose. I received 2 storm doors at 36” x 84”. When I called and told them they were too big, I was told to cut them with a hacksaw on site. I don’t understand why I had to cut 2 custom ordered doors on site with a hacksaw ? This is not what a custom made door company should be doing. I would highly recommend finding another company .
The team was on time, worked hard all day and did excellent job. Clean up crew were very conscientious and left yard in tip top shape! My neighbors are complimenting me on my beautiful new roof.
We were very happy with the work done and the men who did the work. They wasted no time and were very professional. They cleaned up after themselves and we appreciated all the good service.
So my fiancé and my experience started with Tim the sale guy, he was great made learning about windows easy and fun. Then we moved on to getting the windows put in, that went okay they put the windows in, but since our windows were complicated the “custom” window frame on the inside didn’t fit properly which during the sale pitch they said it would look great. However it didn’t so then we decided that window molding would probably look better. So we brought that up to the guys that were doing the windows. He called his boss and well since the paperwork was already drawn up we couldn’t change it. Fun right. Well now we have windows that don’t fit properly nor look good on the inside, from the outside they look great. But it doesn’t stop there. While they were putting in the windows they put a hole in one of our kitchen window screens. Which thank goodness my fiancé got the window installers number and he came and fixed it right away. A few weeks to by and now the same kitchen window that the screen had a hole in it doesn’t lock. My fiancé called and scheduled them to come look at it. Same guy came right out and well confirmed it didn’t lock. He called his boss. We heard nothing for three weeks. So on the phone again. We scheduled to have someone come out and measure it for a new window not once, twice or three times and no one has showed up. It’s now been two months and our window still doesn’t lock and the caulking seal on multiple windows is now cracking. So now not only does the “custom” frame in the inside look awful but now there is cracks all around the caulk on the window frame. Ugh. Yes there is a warranty with the windows. However, to get someone to actually come and fix the problem or problems is a nightmare. Our problems with the windows are still going on an have not been addressed after two months.) Definitely wish I just hired a local window guy to put in Anderson windows. It wouldn’t be such a waste of time or money.
I asked Custom Built to design a frame for a large half-round stained glass window that I wanted over my front door. The finished product has far exceeded my expectations. The stained glass is sandwiched between clear glass panes. It has never rattled from vibrations. Over the course of this winter there has been no air infiltration and there is no condensation within the internal window cavity or inside the house. The price was excellent, much less then I expected. I congratulate Scott and his crew for a superior product. Anyone needing a custom window would be well advised to contact Custom Built first.
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